Last Updated: August 18, 2026

    At Libri e balocchi, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process.

    1. Return Period

    You may request a return within 30 days of receiving your order.

    To be eligible for a return, the item should be in its original condition and, where applicable, include its original packaging and accessories.

    2. Return Costs

    There are no costs for eligible returns. Libri e balocchi will cover the applicable return costs for approved returns.

    3. How to Request a Return

    To request a return, please contact our customer support team with:

    • Your order number
    • The product you wish to return
    • The reason for the return
    • Any relevant photos or information, if applicable

    Please contact us at support@libriebalocchi.com or call +39 0825 624342.

    Our team will provide you with the necessary instructions for completing your return.

    4. Refunds

    Once your returned item has been received and reviewed, we will process your refund.

    Refunds will be issued within 7 days after the return has been approved and processed.

    The refund will generally be issued to the original payment method used for the purchase.

    5. Damaged or Incorrect Items

    If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible. We will review the situation and work with you to find an appropriate solution.

    Providing photos of the item and packaging may help us resolve the issue more quickly.

    6. Return Conditions

    Returned products should be:

    • In their original condition
    • Unused where applicable
    • Returned with original packaging and included accessories, where applicable
    • Accompanied by the relevant order information

    Items that do not meet the applicable return requirements may be subject to review before a refund is approved.

    7. Contact Us

    For questions about returns or refunds, please contact:

    Libri e balocchi
    Granviale Santa Maria Elisabetta, 65 c
    30126 Lido VE, Italy

    Phone: +39 0825 624342
    Email: support@libriebalocchi.com

    We are committed to handling every return and refund request fairly and providing our customers with a positive shopping experience.