Last Updated: August 18, 2026
At Libri e balocchi, we respect your privacy and are committed to protecting the personal information you provide when using our website.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and what rights you may have regarding your personal information.
1. Information We Collect
When you visit our website, place an order, or contact us, we may collect information such as:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Order and transaction information
- Information you provide when contacting customer support
- Technical information related to your use of our website, such as IP address, browser type, device information, and website activity
- Cookie and similar technology information, where applicable
We only seek to collect information that is reasonably necessary for operating our website and providing our services.
2. How We Use Your Information
We may use your personal information to:
- Process and fulfill your orders
- Process payments
- Deliver purchased products
- Communicate with you about your orders
- Respond to customer service inquiries
- Process returns, refunds, and exchanges
- Improve our website, products, and services
- Maintain website security and prevent fraud or misuse
- Comply with applicable legal and regulatory requirements
We do not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.
3. Payment Processing
We use Stripe to process payments.
When you make a payment through our website, payment-related information may be processed by Stripe in accordance with its own privacy policy and security practices.
We do not intentionally store complete payment card details on our website.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to help the website function properly, remember preferences, improve user experience, understand website usage, and maintain security.
Where required by applicable law, we will request your consent before placing non-essential cookies on your device.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
5. How We Share Personal Information
We do not sell or rent your personal information.
We may share information when reasonably necessary with trusted service providers that help us operate our business, such as:
- Payment processors
- Shipping and delivery providers
- Website hosting and technical service providers
- Customer support or business service providers
- Professional advisers where necessary
- Government authorities or law enforcement when required by law
Service providers are expected to process personal information only as necessary to provide their services and in accordance with applicable requirements.
6. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, and complying with legal obligations.
When personal information is no longer required, we will take reasonable steps to delete or securely dispose of it, subject to applicable legal requirements.
8. Your Privacy Rights
Depending on applicable law, including the General Data Protection Regulation (GDPR) where applicable, you may have rights regarding your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information in certain circumstances
- Request restriction of processing in certain circumstances
- Object to certain types of processing
- Request portability of certain personal information
- Withdraw consent where processing is based on consent
To exercise an applicable privacy right, please contact us using the information below.
9. Children’s Privacy
Our website is not intended to knowingly collect personal information from children who are not legally permitted to use online shopping services without appropriate authorization.
If you believe that a child has provided us with personal information improperly, please contact us so that we can review and take appropriate action.
10. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of websites that we do not operate.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
11. International Data Transfers
Some of our service providers may process personal information in countries outside your country of residence.
Where applicable, we take reasonable steps to ensure that international transfers of personal information are handled in accordance with applicable data protection laws.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or legal requirements.
When we make changes, we will update the Last Updated date at the top of this page.
We encourage you to review this page periodically to stay informed about how we protect your information.
13. Contact Us
If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how your personal information is handled, please contact us:
Libri e balocchi
Granviale Santa Maria Elisabetta, 65 c
30126 Lido VE, Italy
Phone: +39 0825 624342
Email: support@libriebalocchi.com
Website: libriebalocchi.com
We are committed to handling your personal information responsibly and providing a trustworthy shopping experience.