Welcome to the Libri e balocchi FAQ page. Here you’ll find answers to some of the most common questions about our ceramic products, orders, shipping, payments, returns, and refunds.
1. What products do you sell?
We specialize in a variety of ceramic products for everyday use and home enjoyment, including dinnerware, serving pieces, decorative ceramics, organizers, and other ceramic items.
2. How long does it take to process my order?
Orders are generally processed within 0–1 business days after successful payment.
Our order cut-off time is 5:00 PM. Orders placed after the cut-off time may be processed on the following business day.
3. How long does shipping take?
Our estimated shipping transit time is 1–3 business days after your order has been processed and shipped.
Please note that occasional delays may occur because of circumstances outside our control.
4. How much does shipping cost?
Our shipping rates are:
- Orders over $100: Free shipping
- Orders under $100: $5.99 shipping fee
The applicable shipping cost will be shown during checkout.
5. What payment methods do you accept?
We use Stripe to securely process payments through our website. Available payment methods may vary depending on your location and the payment options supported by Stripe at checkout.
6. Is my payment information secure?
Yes. Payments are processed through Stripe’s secure payment infrastructure. We do not directly store your complete payment card details on our website.
7. Can I return my order?
Yes. We accept eligible returns within 30 days of receiving your order.
Please contact our customer support team to begin the return process.
8. Do I have to pay for a return?
No. There are no costs for eligible returns. Libri e balocchi covers the applicable return costs for approved returns.
9. When will I receive my refund?
Once your returned item has been received and the return has been approved, your refund will be processed within 7 days.
The time for the refund to appear in your account may vary depending on your bank or payment provider.
10. What if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or contains the wrong item, please contact us as soon as possible.
We may ask for photos or additional information to help us review the issue and provide an appropriate solution.
11. Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible. We will do our best to assist you, but changes or cancellations cannot always be guaranteed once an order has been processed or shipped.
12. What should I do if I enter the wrong shipping address?
Please contact us immediately if you notice an incorrect shipping address. We will try to correct it before the order is processed or shipped, but we cannot guarantee that changes will be possible after shipment.
13. Will I receive order confirmation?
Yes. After your payment has been successfully processed, you should receive an order confirmation containing your order details.
14. How can I contact Libri e balocchi?
Our customer support team is available to assist you with questions about products, orders, payments, shipping, returns, and refunds.
Libri e balocchi
Granviale Santa Maria Elisabetta, 65 c
30126 Lido VE, Italy
Phone: +39 0825 624342
Email: support@libriebalocchi.com
15. What if my question isn’t answered here?
If you cannot find the information you need in our FAQ, please contact us directly. We will be happy to help.
Libri e balocchi — Quality, simplicity, and thoughtful ceramics for everyday living.